Aqua-Wise Return Policy

At Aqua-Wise, we are committed to delivering premium water treatment products and exceptional customer service. This Return Policy is designed to clearly outline the conditions for product returns while fully protecting Aqua-Wise against misuse, unauthorized returns, and disputes.
 

1. Eligibility for Returns

• Returns are accepted within 30 calendar days from the date your order is placed.

• Products must be unused, unopened, and in their original, undamaged packaging, with all manuals, parts, and accessories included.

• Any product that has been installed, connected to water, tested, or otherwise used is strictly non-returnable and non-refundable.

• Consumable items such as filters, cartridges, membranes, salt, or replacement parts are non-returnable once the factory seal is broken or packaging is opened.

• All sales are final after 30 calendar days. No returns or refunds will be processed beyond this period.
   

2. Return Authorization (RMA Requirement)

• All returns must have a valid Return Merchandise Authorization (RMA) number issued by Aqua-Wise before shipment.

• Unauthorized returns sent without an RMA number will be refused and returned to sender at their expense.

• To request an RMA, contact Aqua-Wise Customer Support at 727-236-7161 or via our website contact form.

• Upon approval, Aqua-Wise will provide detailed return instructions and the designated warehouse return address.

• Returns sent to any other address or without prior approval will not be processed or refunded.
   

3. Shipping and Handling Costs

• All shipping costs are non-refundable, including the original shipping cost to you and the return shipping cost to Aqua-Wise.

• Customers are responsible for arranging and paying for return shipping unless Aqua-Wise shipped the wrong product or the product was defective upon delivery.

• Aqua-Wise is not responsible for lost, damaged, uninsured, or improperly packaged return shipments. We strongly recommend using a trackable, insured carrier.

• A restocking fee of up to 20% will be deducted from all eligible refunds to cover inspection, testing, and repackaging costs.
   

4. Non-Returnable and Final Sale Items

The following items are not eligible for return or refund under any circumstances:

• Any product that has been installed, connected to water, or exposed to moisture.

• Filters, cartridges, membranes, or consumables with opened or broken packaging seals.

• Products with damaged, missing, or non-original packaging, even if unused.

• Special-order, customized, or built-to-spec systems.

• Clearance, final sale, or promotional giveaway items.
   

5. Inspection & Testing Clause

• All returned items are subject to inspection and functional testing by Aqua-Wise.

• If testing reveals any signs of water exposure, usage, tampering, or missing components, the return will be denied and the product will be shipped back to the customer at their expense.

• Aqua-Wise’s inspection results are final and non-negotiable.
   

6. Refund Process

• Once the returned product is received and inspected, Aqua-Wise will notify you of the approval or denial of your refund.

• Approved refunds will be processed within 7-10 business days, credited back to the original payment method, minus applicable shipping fees and restocking fees.

• Returns missing original packaging, parts, or showing any signs of use will result in partial credit or no refund, at Aqua-Wise’s sole discretion.

• Any disputes or chargebacks filed against these conditions will be challenged with documented evidence, including inspection results and photos.
   

7. Damaged or Defective Items

• If your order arrives damaged or defective, you must notify Aqua-Wise within 5 calendar days of delivery and provide photos or video evidence.

• Aqua-Wise will arrange a replacement or repair at no cost if the issue is confirmed to be a manufacturing defect or shipping error.

• Damage caused by incorrect installation, misuse, negligence, or third-party handling is not covered and non-returnable.
   

8. Order Cancellations

• Orders may only be canceled if they have not yet shipped. Once shipped, the standard return policy applies, including all shipping and restocking fees.
   

9. Liability Waiver

• Aqua-Wise is not liable for damages, costs, or losses resulting from improper installation, incorrect use, water leaks, property damage, or damages caused by third parties or shipping carriers.

• By purchasing from Aqua-Wise, you acknowledge that installation and use are the customer’s responsibility, and no claims for damages beyond the product itself will be accepted.
   

10. Legal Disclaimer

• Aqua-Wise reserves the right to refuse any return that does not meet the requirements outlined in this policy.

• Aqua-Wise reserves the right to update this Return Policy at any time without prior notice, in compliance with applicable laws.

• By placing an order on our website, you agree to all terms stated in this Return Policy, including the strict non-returnability of used, installed, or water-exposed products.

• Any attempt to dispute or bypass these conditions via chargeback or third-party claims will be legally contested and defended by Aqua-Wise.
   

Return Address

The Aqua-Wise warehouse return address will be provided with your RMA approval. Unauthorized returns sent to any other location will not be accepted or refunded.

For assistance with returns, contact Aqua-Wise Customer Support:
📞 727-236-7161